Hello,
I'M Mark.
Thermal QA Tools & Automation Engineer.
PROFESSIONAL
MY EXPERIENCE LEVELS
Coordinator
75%
Strategic Planning
70%
Project Management
95%
Instructional Design
85%
Leadership
80%
Collaboration
85%
Problem Solving
80%
I am a seasoned professional with a diverse set of technical and leadership skills that I have effectively leveraged to excel in my work.
Colleagues frequently seek my expertise and guidance in tackling complex technical challenges due to the high value I bring to the team.
2021-Present
Apple
Thermal QA Engineer, Tools & Automation
As a Thermal QA Engineer specialized in tools and automation, I have led cross-functional projects throughout product lifecycles, established guidance for projects from prototype to completion, and filed and tracked Radars to resolve issues found during testing. I have also managed lab spaces and infrastructure, oversaw budgets, and ensured team deliverables were on schedule and blockers resolved in a timely manner.
2018-2021
Apple
Thermal QA Engineering Technician
As a Thermal QA Engineering Technician, I conducted hands-on testing and developed new test methods to ensure the highest quality of products for customers.
2016-2018
The Woodlands Christian Academy
Technology Education Teacher
As a Technology Education Teacher, I designed and implemented innovative curriculum that enabled high school students to become certified Macintosh technicians and fostered their understanding of technology integration through meaningful teaching. Additionally, I facilitated ongoing training sessions for staff and collaborated with private schools to develop and exchange technology programs.
2015-2016
The Woodlands Christian Academy
IT Specialist
As an IT Specialist, I effectively managed a large inventory of devices and provided comprehensive technical support for a K-12 Apple Distinguished campus network.
2012-2015
Apple
2011-2012
Apple Genius
As an Apple Genius, I provided expert technical support and creative solutions to customers, resulting in high levels of customer satisfaction and loyalty.
Apple
Family Room Specialist
As a Family Room Specialist, I provided personalized repairs, creative training, and mentorship to enrich customers' lives with Apple products.
